Situation
Inconsistent evaluation criteria and unclear skill expectations made employee development uneven across teams and functions.

Approach
A comprehensive skill matrix was co-created with subject matter experts across key disciplines. The matrix defined proficiency levels, cross-functional competencies, and transparent development paths for all employees.

Outcome
The tool unified assessment standards, increased clarity, and improved alignment between career growth and organizational needs. It was later expanded across additional departments.

Key Lesson
A transparent, structured framework for skills builds both capability and engagement.