Situation
A lack of standardization in invoicing workflows created delays, inconsistencies, and limited process visibility. The organization needed a fact-based view of how invoices moved across teams.
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Approach
Workshops were held to map current workflows across departments, followed by process mining to analyze real transaction data and highlight deviations from intended procedures. Improvement areas were prioritized based on impact and ease of implementation.
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Outcome
The initiative delivered unified documentation, standardized procedures, and data-backed insights. Teams gained a clearer understanding of their process performance, improving accuracy and responsiveness.
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Key Lesson
Combining process mapping with process mining bridges the gap between how work should happen and how it really happens.